Health Leadership and Management Academy · MINC-HLM-007
Conflict Resolution and Team Performance
Conflict Resolution and Team Performance was selected because it addresses an important health leadership and management responsibility with direct implications for patient safety, continuity and quality of care. The module progresses from foundational concepts through assessment, health leadership and management action, communication, evaluation and an integrated practice-improvement exercise.
40 CPD credit hours · 40 one-hour units · 2400 minutes · Coming soon
MINC is still writing this module. Its units are listed below so you can see what is coming; none of them can be started or bought yet.
Module aim
Unresolved conflict and low psychological safety damage teamwork and care. Leaders need structured communication, negotiation, mediation and team-development skills.
What you will be able to do
- By the end of the module, the learner will be able to explain diabetes types, diagnosis and person-centred goals.
- By the end of the module, the learner will be able to perform and teach safe glucose monitoring.
- By the end of the module, the learner will be able to support nutrition, activity, medication and insulin self-management.
- By the end of the module, the learner will be able to recognise and respond to hypo- and hyperglycaemic emergencies.
- By the end of the module, the learner will be able to coordinate complication screening, foot care and continuity.
Units
- Team Roles: Foundations and terminology (60 min)
- Team Roles: Current-state assessment (60 min)
- Team Roles: Practical tools and application (60 min)
- Team Roles: Measurement and accountability (60 min)
- Team Roles: Improvement exercise (60 min)
- Psychological Safety: Foundations and terminology (60 min)
- Psychological Safety: Current-state assessment (60 min)
- Psychological Safety: Practical tools and application (60 min)
- Psychological Safety: Measurement and accountability (60 min)
- Psychological Safety: Improvement exercise (60 min)
- Sources Of Conflict: Foundations and terminology (60 min)
- Sources Of Conflict: Current-state assessment (60 min)
- Sources Of Conflict: Practical tools and application (60 min)
- Sources Of Conflict: Measurement and accountability (60 min)
- Sources Of Conflict: Improvement exercise (60 min)
- Difficult Conversations: Foundations and terminology (60 min)
- Difficult Conversations: Current-state assessment (60 min)
- Difficult Conversations: Practical tools and application (60 min)
- Difficult Conversations: Measurement and accountability (60 min)
- Difficult Conversations: Improvement exercise (60 min)
- Negotiation: Foundations and terminology (60 min)
- Negotiation: Current-state assessment (60 min)
- Negotiation: Practical tools and application (60 min)
- Negotiation: Measurement and accountability (60 min)
- Negotiation: Improvement exercise (60 min)
- Mediation: Foundations and terminology (60 min)
- Mediation: Current-state assessment (60 min)
- Mediation: Practical tools and application (60 min)
- Mediation: Measurement and accountability (60 min)
- Mediation: Improvement exercise (60 min)
- Interprofessional Collaboration: Foundations and terminology (60 min)
- Interprofessional Collaboration: Current-state assessment (60 min)
- Interprofessional Collaboration: Practical tools and application (60 min)
- Interprofessional Collaboration: Measurement and accountability (60 min)
- Interprofessional Collaboration: Improvement exercise (60 min)
- Team Learning: Foundations and terminology (60 min)
- Team Learning: Current-state assessment (60 min)
- Team Learning: Practical tools and application (60 min)
- Team Learning: Measurement and accountability (60 min)
- Team Learning: Improvement exercise (60 min)
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