Soft Skills and Communication Academy · MINC-SSC-001
Professional Communication Foundations for Health Workers
Professional Communication Foundations for Health Workers was selected because it addresses an important soft skills and communications responsibility with direct implications for patient safety, continuity and quality of care. The module progresses from foundational concepts through assessment, soft skills and communications action, communication, evaluation and an integrated practice-improvement exercise.
40 CPD credit hours · 40 one-hour units · 2400 minutes · Coming soon
MINC is still writing this module. Its units are listed below so you can see what is coming; none of them can be started or bought yet.
Module aim
Health workers require deliberate practice in listening, empathy, teamwork, emotional intelligence, conflict resolution, service excellence, presentation and personal effectiveness.
What you will be able to do
- By the end of the module, the learner will be able to recognise early clinical and physiological indicators of deterioration.
- By the end of the module, the learner will be able to perform and document a systematic ABCDE assessment.
- By the end of the module, the learner will be able to initiate safe immediate soft skills and communications actions and summon appropriate assistance.
- By the end of the module, the learner will be able to communicate urgency using a structured handover.
- By the end of the module, the learner will be able to reassess response and support safe transfer or continuing care.
Units
- Communication Principles: Foundations and terminology (60 min)
- Communication Principles: Self or situational assessment (60 min)
- Communication Principles: Applied communication practice (60 min)
- Communication Principles: Professional accountability and safety (60 min)
- Communication Principles: Improvement exercise (60 min)
- Verbal Communication: Foundations and terminology (60 min)
- Verbal Communication: Self or situational assessment (60 min)
- Verbal Communication: Applied communication practice (60 min)
- Verbal Communication: Professional accountability and safety (60 min)
- Verbal Communication: Improvement exercise (60 min)
- Quality And Accountability: Foundations and terminology (60 min)
- Quality And Accountability: Self or situational assessment (60 min)
- Quality And Accountability: Applied communication practice (60 min)
- Quality And Accountability: Professional accountability and safety (60 min)
- Quality And Accountability: Improvement exercise (60 min)
- Active Listening: Foundations and terminology (60 min)
- Active Listening: Self or situational assessment (60 min)
- Active Listening: Applied communication practice (60 min)
- Active Listening: Professional accountability and safety (60 min)
- Active Listening: Improvement exercise (60 min)
- Questioning And Clarification: Foundations and terminology (60 min)
- Questioning And Clarification: Self or situational assessment (60 min)
- Questioning And Clarification: Applied communication practice (60 min)
- Questioning And Clarification: Professional accountability and safety (60 min)
- Questioning And Clarification: Improvement exercise (60 min)
- Plain Language: Foundations and terminology (60 min)
- Plain Language: Self or situational assessment (60 min)
- Plain Language: Applied communication practice (60 min)
- Plain Language: Professional accountability and safety (60 min)
- Plain Language: Improvement exercise (60 min)
- Communication Barriers: Foundations and terminology (60 min)
- Communication Barriers: Self or situational assessment (60 min)
- Communication Barriers: Applied communication practice (60 min)
- Communication Barriers: Professional accountability and safety (60 min)
- Communication Barriers: Improvement exercise (60 min)
- Communication Improvement: Foundations and terminology (60 min)
- Communication Improvement: Self or situational assessment (60 min)
- Communication Improvement: Applied communication practice (60 min)
- Communication Improvement: Professional accountability and safety (60 min)
- Communication Improvement: Improvement exercise (60 min)
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