Soft Skills and Communication Academy · MINC-SSC-002
Person-Centred, Therapeutic and Compassionate Communication
Person-Centred, Therapeutic and Compassionate Communication was selected because it addresses an important soft skills and communications responsibility with direct implications for patient safety, continuity and quality of care. The module progresses from foundational concepts through assessment, soft skills and communications action, communication, evaluation and an integrated practice-improvement exercise.
40 CPD credit hours · 40 one-hour units · 2400 minutes · Coming soon
MINC is still writing this module. Its units are listed below so you can see what is coming; none of them can be started or bought yet.
Module aim
Supervision can become inspection rather than development. Managers require practical competence in governance, standards, observation, feedback, coaching, risk escalation and follow-through.
What you will be able to do
- By the end of the module, the learner will be able to apply standard and transmission-based precautions according to risk.
- By the end of the module, the learner will be able to perform hand hygiene and use PPE correctly.
- By the end of the module, the learner will be able to maintain asepsis during common soft skills and communications procedures.
- By the end of the module, the learner will be able to reduce device-associated and environmental infection risks.
- By the end of the module, the learner will be able to identify, report and respond to occupational exposures and suspected outbreaks.
Units
- Person-Centredness: Foundations and terminology (60 min)
- Person-Centredness: Self or situational assessment (60 min)
- Person-Centredness: Applied communication practice (60 min)
- Person-Centredness: Professional accountability and safety (60 min)
- Person-Centredness: Improvement exercise (60 min)
- Empathy And Validation: Foundations and terminology (60 min)
- Empathy And Validation: Self or situational assessment (60 min)
- Empathy And Validation: Applied communication practice (60 min)
- Empathy And Validation: Professional accountability and safety (60 min)
- Empathy And Validation: Improvement exercise (60 min)
- Therapeutic Boundaries: Foundations and terminology (60 min)
- Therapeutic Boundaries: Self or situational assessment (60 min)
- Therapeutic Boundaries: Applied communication practice (60 min)
- Therapeutic Boundaries: Professional accountability and safety (60 min)
- Therapeutic Boundaries: Improvement exercise (60 min)
- Shared Decision-Making: Foundations and terminology (60 min)
- Shared Decision-Making: Self or situational assessment (60 min)
- Shared Decision-Making: Applied communication practice (60 min)
- Shared Decision-Making: Professional accountability and safety (60 min)
- Shared Decision-Making: Improvement exercise (60 min)
- Difficult Conversations: Foundations and terminology (60 min)
- Difficult Conversations: Self or situational assessment (60 min)
- Difficult Conversations: Applied communication practice (60 min)
- Difficult Conversations: Professional accountability and safety (60 min)
- Difficult Conversations: Improvement exercise (60 min)
- Breaking Bad News Principles: Foundations and terminology (60 min)
- Breaking Bad News Principles: Self or situational assessment (60 min)
- Breaking Bad News Principles: Applied communication practice (60 min)
- Breaking Bad News Principles: Professional accountability and safety (60 min)
- Breaking Bad News Principles: Improvement exercise (60 min)
- Communication Across Cultures: Foundations and terminology (60 min)
- Communication Across Cultures: Self or situational assessment (60 min)
- Communication Across Cultures: Applied communication practice (60 min)
- Communication Across Cultures: Professional accountability and safety (60 min)
- Communication Across Cultures: Improvement exercise (60 min)
- Compassionate Practice: Foundations and terminology (60 min)
- Compassionate Practice: Self or situational assessment (60 min)
- Compassionate Practice: Applied communication practice (60 min)
- Compassionate Practice: Professional accountability and safety (60 min)
- Compassionate Practice: Improvement exercise (60 min)
Written by