Soft Skills and Communication Academy · MINC-SSC-004
Emotional Intelligence, Self-Awareness and Resilience
Emotional Intelligence, Self-Awareness and Resilience was selected because it addresses an important soft skills and communications responsibility with direct implications for patient safety, continuity and quality of care. The module progresses from foundational concepts through assessment, soft skills and communications action, communication, evaluation and an integrated practice-improvement exercise.
40 CPD credit hours · 40 one-hour units · 2400 minutes · Coming soon
MINC is still writing this module. Its units are listed below so you can see what is coming; none of them can be started or bought yet.
Module aim
Variation, avoidable harm and weak use of service data require leaders who can build safety culture, analyse processes, test changes and sustain measurable improvement.
What you will be able to do
- By the end of the module, the learner will be able to conduct a structured person-centred soft skills and communications history and examination.
- By the end of the module, the learner will be able to identify immediate risks and priority soft skills and communications problems.
- By the end of the module, the learner will be able to formulate an individualised soft skills and communications care plan.
- By the end of the module, the learner will be able to document assessments, interventions and outcomes accurately.
- By the end of the module, the learner will be able to communicate findings and continuity needs across the care team.
Units
- Self-Awareness: Foundations and terminology (60 min)
- Self-Awareness: Self or situational assessment (60 min)
- Self-Awareness: Applied communication practice (60 min)
- Self-Awareness: Professional accountability and safety (60 min)
- Self-Awareness: Improvement exercise (60 min)
- Emotional Regulation: Foundations and terminology (60 min)
- Emotional Regulation: Self or situational assessment (60 min)
- Emotional Regulation: Applied communication practice (60 min)
- Emotional Regulation: Professional accountability and safety (60 min)
- Emotional Regulation: Improvement exercise (60 min)
- Social Awareness: Foundations and terminology (60 min)
- Social Awareness: Self or situational assessment (60 min)
- Social Awareness: Applied communication practice (60 min)
- Social Awareness: Professional accountability and safety (60 min)
- Social Awareness: Improvement exercise (60 min)
- Empathy In Teams: Foundations and terminology (60 min)
- Empathy In Teams: Self or situational assessment (60 min)
- Empathy In Teams: Applied communication practice (60 min)
- Empathy In Teams: Professional accountability and safety (60 min)
- Empathy In Teams: Improvement exercise (60 min)
- Stress Recognition: Foundations and terminology (60 min)
- Stress Recognition: Self or situational assessment (60 min)
- Stress Recognition: Applied communication practice (60 min)
- Stress Recognition: Professional accountability and safety (60 min)
- Stress Recognition: Improvement exercise (60 min)
- Resilience Habits: Foundations and terminology (60 min)
- Resilience Habits: Self or situational assessment (60 min)
- Resilience Habits: Applied communication practice (60 min)
- Resilience Habits: Professional accountability and safety (60 min)
- Resilience Habits: Improvement exercise (60 min)
- Support And Referral: Foundations and terminology (60 min)
- Support And Referral: Self or situational assessment (60 min)
- Support And Referral: Applied communication practice (60 min)
- Support And Referral: Professional accountability and safety (60 min)
- Support And Referral: Improvement exercise (60 min)
- Personal Improvement Planning: Foundations and terminology (60 min)
- Personal Improvement Planning: Self or situational assessment (60 min)
- Personal Improvement Planning: Applied communication practice (60 min)
- Personal Improvement Planning: Professional accountability and safety (60 min)
- Personal Improvement Planning: Improvement exercise (60 min)
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