Soft Skills and Communication Academy · MINC-SSC-005
Conflict Resolution, Negotiation and Difficult Workplace Conversations
Conflict Resolution, Negotiation and Difficult Workplace Conversations was selected because it addresses an important soft skills and communications responsibility with direct implications for patient safety, continuity and quality of care. The module progresses from foundational concepts through assessment, soft skills and communications action, communication, evaluation and an integrated practice-improvement exercise.
40 CPD credit hours · 40 one-hour units · 2400 minutes · Coming soon
MINC is still writing this module. Its units are listed below so you can see what is coming; none of them can be started or bought yet.
Module aim
Facilities require realistic strategic plans that connect population needs, priorities, resources, risks, implementation responsibilities and measurable results.
What you will be able to do
- By the end of the module, the learner will be able to conduct a rapid safety and acuity assessment.
- By the end of the module, the learner will be able to assign urgency using an approved local triage process.
- By the end of the module, the learner will be able to initiate immediate stabilisation within soft skills and communications scope.
- By the end of the module, the learner will be able to organise reassessment and flow according to clinical risk.
- By the end of the module, the learner will be able to communicate and document emergency decisions safely.
Units
- Conflict Foundations: Foundations and terminology (60 min)
- Conflict Foundations: Self or situational assessment (60 min)
- Conflict Foundations: Applied communication practice (60 min)
- Conflict Foundations: Professional accountability and safety (60 min)
- Conflict Foundations: Improvement exercise (60 min)
- Conflict Styles: Foundations and terminology (60 min)
- Conflict Styles: Self or situational assessment (60 min)
- Conflict Styles: Applied communication practice (60 min)
- Conflict Styles: Professional accountability and safety (60 min)
- Conflict Styles: Improvement exercise (60 min)
- De-Escalation: Foundations and terminology (60 min)
- De-Escalation: Self or situational assessment (60 min)
- De-Escalation: Applied communication practice (60 min)
- De-Escalation: Professional accountability and safety (60 min)
- De-Escalation: Improvement exercise (60 min)
- Assertive Communication: Foundations and terminology (60 min)
- Assertive Communication: Self or situational assessment (60 min)
- Assertive Communication: Applied communication practice (60 min)
- Assertive Communication: Professional accountability and safety (60 min)
- Assertive Communication: Improvement exercise (60 min)
- Interest-Based Negotiation: Foundations and terminology (60 min)
- Interest-Based Negotiation: Self or situational assessment (60 min)
- Interest-Based Negotiation: Applied communication practice (60 min)
- Interest-Based Negotiation: Professional accountability and safety (60 min)
- Interest-Based Negotiation: Improvement exercise (60 min)
- Mediation Principles: Foundations and terminology (60 min)
- Mediation Principles: Self or situational assessment (60 min)
- Mediation Principles: Applied communication practice (60 min)
- Mediation Principles: Professional accountability and safety (60 min)
- Mediation Principles: Improvement exercise (60 min)
- Documentation And Escalation: Foundations and terminology (60 min)
- Documentation And Escalation: Self or situational assessment (60 min)
- Documentation And Escalation: Applied communication practice (60 min)
- Documentation And Escalation: Professional accountability and safety (60 min)
- Documentation And Escalation: Improvement exercise (60 min)
- Conflict Improvement: Foundations and terminology (60 min)
- Conflict Improvement: Self or situational assessment (60 min)
- Conflict Improvement: Applied communication practice (60 min)
- Conflict Improvement: Professional accountability and safety (60 min)
- Conflict Improvement: Improvement exercise (60 min)
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